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Shipping Policies
- We guarantee shipment same or next business day.
Items purchased on Saturday and Sunday will be shipped Monday. U.S. holidays are
not business days. All orders are shipped with "Delivery confirmation"
via USPS" and FedEx. Track numbers are emailed as soon as they are
available. OpiKnife.com is not
responsible for any "missing" shipment with a USPS or FedEx "Delivered" status.
Customer is responsible for the reception of parcel including parcels shipped to
"offices" and/or work places.
Please contact your local U.S. Postal Service or FedEx if you did not receive a package
with a "Delivered" status. Business days are Monday through Friday.
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Free shipping guaranty
- We guarantee shipment same or next business day.
If we fail to ship your order the same or next business day of your purchase, a
full refund of your shipping cost will automatically be issue (no need to ask).
If shipping was free we will reimburse you the original discount amount found on
your invoice. United States Holidays and/or any closing of the US Postal Service
are not business days. Refund will not be issued if order has omissions (i.e.
incorrect addresses, omissions etc...) Business days are Monday through Friday.
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Free Engraving
- We guarantee shipment same or next
business day on all engravings. If we fail to ship your engraved order the same
or next business day of your purchase, a full refund of your engraving cost will
automatically be issue (no need to ask). United States Holidays and/or any
closing of the U.S. Postal Service or FedEx are not business days. Refund will not be
issued if order has omissions and we need to contact you for additional info. (i.e. engraving font, engraving text,
location etc...)
Business days are Monday through Friday.
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Engravings notes
- We are proud to be able to provide high quality personalization with a 24
hours turnaround. When you place a personalized Opinel order it will ship within
1 business day. The arrival date of your order depends on the shipping
method you choose.
Please review your engraving spelling before checkout as we are not responsible
for spelling mistakes, typos etc...
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Quality control
All Opinel items are individually inspected for
manufacturer defects before shipping.
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Phone Orders
- If you are having difficulties placing
your order online or simply would like to call it in, we will be happy to assist
you. Simply contact our Customer Service department at 860-536-0295 during
regular business hours (10am to 6pm EST) or by e-mail at
sales@opiknife.com
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Return Policy
- If for ANY reason you are not satisfied with your purchase within 30 days of
your order, we will refund your purchase price (Less your or our shipping cost
if shipping was free). We promise to take the same care with your return as we
did with your original purchase. Please note that personalized items cannot be
retuned unless we made an obvious mistake (see "Important Return Policy") below
for more details.
Broken items must be reported to us within 48 hrs of reception.
Please contact us to arrange return. Customer pays return shipping charges. Item
must be returned via insured mail with delivery confirmation. Please note that
any product returned showing signs of wear, alteration and / or damage in any
way cannot be accepted.
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Important Return Policy regarding engraved items
- Engraved Opinel items cannot be returned unless we made an obvious mistake
such as location, font or spelling. Location areas are "approximate".
Our engravers place engravings in the most "tasteful & appropriate" way.
Please let us know if you have special requests regarding the order of words, angle,
size etc... We are here to help, please let us know what you have in mind by
calling us at 860-739-0780. We cannot accept returns on items that were not
engraved the way you "assumed" it would be, unless you gave us
specific instructions that we did not follow as instructed via email or during
checkout.
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Credit Card Fraud Policy
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NeverUnder, LLC d.b.a OpiKnife.com
takes credit card fraud very seriously. We cooperate
completely with local, state and federal law enforcement
officials to apprehend groups or individuals committing
credit card fraud.
Whether it be in-state or across state lines, credit card
fraud is a FEDERAL crime that is investigated by the FBI
and prosecuted by the Department of Justice. By mandate of
law, we are required to report such abuses and we happily
comply with that mandate.
Our company will supply all information that we have about
fraudulent orders to those officials who will then pursue
investigation and prosecution of the criminal action taken
by offending parties. Once the criminal case has been
completed, a separate civil case is then submitted against
the offending party to recover any and all damages
(financial and otherwise) that is incurred by our company.
We take the security of our ordering system seriously and
any attempt to fraudulently use a credit card will be
reported immediately.
Government agency
partnerships. Our payment provider (PayPal) cooperate and
share investigations with the FBI and other law
enforcement agencies.
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